Privacy Terms & Policy

BetVoyager Gaming portal values your privacy. To protect you better, we have outlined our privacy policy to better inform you about the data that is collected.

What information is collected:

• Registration information
• Updates
• Product usage
• Communications with support
• Bets
• Transactions
• Cookies for information tracking

How do we use the information:

• Legal or regulatory compliance
• Any purpose that we may be required to enable us to perform our contractual duties to you
• Fraud investigation
• Facilitation of transactions
• Identity verification
• Statistics to build better products
• Customization of services/products to improve user experience
• To send notice of service changes
• Records

Whom may use your information

• Third parties (banks, financial institutions, credit reporting agencies, age verification agencies, credit card companies, payment system providers)
• Authorities (courts, police, legal advisors, or any regulatory body)

Security Measures

To safeguard and secure your information, we have put in place an internal control system to prevent any unauthorized access. This will ensure your information is secure.

Cookies

Cookies are used for data storage on your hard drive that enable a better online experience when you visit certain pages of a website. Cookies may perform various functions such as, remembering your preferences or tracking which affiliate or link has brought you to the site.

We use cookies for:

• Storing data of time and date of visit
• Allowing the transfer of information between pages in our portal
• Personalization of your experience
• Statistics
• Track affiliates/partners
• To improve structure
• Frequency of visits on various pages
• Monitoring of the website
• Analytics

If you want to disable/enable cookies, please turn them on or off in your browser settings.

Payment processing

To use our products, we may be required to use third party payment processors or institutions. By accepting this policy, you consent to your personal information being shared with these parties for processing transactions.

Protection of Minors

This website is intended for people of 18+ years old. By providing your information to us via the website, you are stating that you are at least 18 years of age, and that you can verify this information.

Data Protection

BetVoyager Gambling portal abides by the privacy requirements of the Personal Data Protection Act (PDPA) in Curacao effective October 1, 2013.

Contacts

For any questions please contact Support.

Refund policy

1. No refund can be completed once the alleged deposit (including the bonus) has been played using BetVoyager.com.
2. A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) days if a Player alleges that another individual (or a minor) has accessed his/her Player Account.
3. We reserve the right to withhold any refund or reverse transaction until the identity of the Player Account User is unequivocally revealed, in order to ensure that any payment made to us will be honored after a refund has been made. You agree to provide, in case we demand, a notarized identification, or any other certified identification in accordance with the applicable laws of said jurisdiction. If such notarized or certified identification is not provided within five (5) days of our request, then such refund or reverse transaction shall not be effected, Your Player Account shall be closed and the player shall forfeit all funds in the player’s Account, such a decision shall be final, binding and not subject to appeal.
4. In no case and under no circumstances, any persons under the age of 18 or the age of consent, which legally permits to partake in betting under the law of a particular jurisdiction, shall be permitted to use BetVoyager.com. Use of Betvoyager.com by a minor shall be considered a violation of the Policy. BetVoyager.com reserves the right to request documentary proof of age at any time to ensure that no persons under the age eligibility are using the site. BetVoyager.com has the right to suspend or terminate the User's account and refuse any and all services, if the required proof of age is not provided, or Betvoyager suspects that a person under the age of eligibility uses the BetVoyager.com.
5. If the Player shall be unable to confirm compliance with the age limit, the Company reserves the right to terminate the Player's account. If at the time of using the Online Casino services connected with gambling, the Player's age was below the age limit, then:
   • The Player's account shall be blocked;
   • All transactions made during this time shall be canceled/nullified;
   • All bets placed during this period shall be canceled/nullified;
   • All winnings or bonuses received or accrued during that period shall be canceled/nullified. At the request of the Company, the Player shall be obliged to return to the Company any funds derived from the Account.
6. When a player closes their gaming account of their own free will, the funds in the player's account are paid out in accordance with the rules of the portal.
7. It is the User’s sole responsibility to know whether betting is legal in his/her country of residence. The Operator makes no representation that BetVoyager.com complies with the Applicable Law of the User’s jurisdiction. Users use the site, provided by the BetVoyager, at their own discretion and accept the risk of liability by making a decision on whether playing on BetVoyager is legal/in accordance with the current legislation of the User’s jurisdiction.
8. The Company reserves the right to check player’s identity prior to processing payouts and to hold withdrawals for the time needed to check the player’s identity. In case of false personal data provided by the players, the withdrawal can be refused and the user account can be terminated. The player will be informed thereof by email. In some cases BetVoyager can request a selfie with ID, a selfie with ID and special sign, or call. Failure of passing this verification will lead to account closure and confiscation of winnings.
9. If information is received from Gamstop about the blocking of a player in the Gamstop system, then the account of this player is subject to blocking on BetVoyager as well. The funds in the player's account are subject to pay out in accordance with the rules of the portal.

Player Protection

Here at the BetVoyager, we care about the privacy and data of our players. We would like to remind everyone to never give your username or password to anyone. We also recommend that players never give any other data to anyone that may include but is not limited to bank account number, payment system details, player statistics. As BetVoyager is a live casino, we would also like to remind you that the people you deal with are real and other people may be able to see your conversations, so make sure to keep all your information secure at all times.